General
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What is your phone number?
01603 419506
Calls come through to our Hellesdon Bakery, which is open 8am - 4pm. (Monday - Friday).
Our shop in Norwich city centre does not have a phone line, but we can assist with matters to do with the shop at the bakery.
The best way to contact us is by e-mail.
What are your opening hours?
Our Hellesdon Bakery in Norwich is open Monday 8am - 4pm
Our shop in the Royal Arcade opening hours can be seen here.
What are your Christmas opening hours?
Our Christmas 2024 delivery and collection slots are now open. You can pick your preferred date at the checkout.
We will post our full opening times soon.
Delivery
We are likely to have to close some delivery dates as it gets closer as they get filled. If a particular delivery day is important for you, please order early.
Collections
All pre-booked collections are from our Hellesdon Bakery in Norwich (NR6 5DR). We do not offer collections from our shop in the Royal Arcade.
Collection times are 8am - 4pm Monday to Friday.
How do I store my macarons?
Our macarons are best stored in the fridge and will keep well for at least a week from delivery.
The macarons are best eaten at room temperature, so if you can take them out of the fridge for 30 minutes or so before enjoying them, they will be even more delicious.
Our macarons are not suitable for freezing.
How does your Loyalty Scheme work?
You can find all the details about our Loyalty Scheme here.
Macarons
Macaron or Macaroon?
Definitely a MacaRON not ROON.
Macarons are the core of our business. These delicate, sweet, French biscuits make the perfect indulgent treat. They are a delicious buttercream or ganache filling sandwiched between Troon almond-based meringues. Getting the bake exactly right on a macaron is a real skill.
The similarly-named ‘macaroons’ are a dollop of whisked egg white flavoured with coconut. Hard to mess up, macaroons make a lovely introduction to baking with children.
The words are so similar that people often mix them up!
Can I pick my own macarons?
Yes you can pick and select the flavours you would like using our macaron picker. We have Pick You Own Boxes of 6, 12 and 24 available here.
How do your macaron subscriptions work?
We offer subscriptions for 3, 6 and 12 months of our best selling boxes. Our subscriptions can be ordered here.
Your first box will be delivered on the delivery date selected.
Subsequent boxes are sent each month for the duration of your subscription on the Wednesday following the 'anniversary' of your original delivery date.
If you need to pause your subscriptions or change the delivery address, please contact us.
Unfortunately we can only offer our subscription products to UK Mainland (excluding Scottish Highlands) addresses. If you would like to discuss any further options that we may be able to provide you, please do get in touch.
How big are are your macarons?
Our macarons are significantly bigger than other UK bakers. They are also generously filled.
Each macaron will vary slightly in size but on average they are just under 5cm in diameter and 3cm tall.
What size macaron boxes do you offer?
We offer boxes of 6, 12 or 24 macarons. All of our macaron boxes can been seen here.
What is your current range of macarons?
Our current range of macarons is available to view and select in our Pick You Own boxes.
All flavours that are available to order are listed there. We do like to add
We are able to make bespoke flavours and colours but our current batch size is around 1000 macarons per flavour or colour. Please get in contact if this is something you would like to discuss.
Brownies, Cake & Favours
Do you offer wedding favours?
Yes we do offer wedding favours for collection or delivery. Our range of favours can be found here but you will need to get in touch with us to place an order.
What Wedding, Birthday and Celebration Cakes do you make?
Our full range of celebration cakes can be found and ordered here
Can I pick my own Brownies and Bars?
Yes you can pick and select the flavours you would like using our macaron picker. We have Pick You Own Boxes of Brownies and Bars available here.
Wholesale
What are your wholesale or trade prices?
We don't sell our macarons, brownies or other cakes wholesale.
We are able to help with larger corporate orders sent directly from our kitchen. We can assist with bespoke messaging and packaging for that.
Because we send our macarons out directly from our kitchen we are not able to help with providing products for 3rd party gift hampers.